Returns & Exchanges

At SkyTree Phones, we want you to be completely satisfied with your mobile experience, which is why we offer a 30-day return policy on all devices and accessories. If your new tech isn't the perfect fit, we provide a streamlined process for returns, replacements, and full refunds.

Return Process

• 1.
  Initiate Your Request

  Log into your SkyTree account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and ensure the device is securely packed in its original packaging with all included chargers and accessories.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed to your original payment method within 3 to 5 business days.